Replacement and Refund Policy

At "yanserv", we are committed to ensuring that you receive your orders in perfect condition. In the event of any issues with your purchase, such as damage, incorrect items, or misplaced products, we offer replacements and refunds as outlined below.1. Eligibility for ReplacementsReplacements are available for the following categories:

• Grocery
• Electronics
• Fashion
• Furniture
• Accessories
• Fertilizer
• Medicine
• Household Products
• PetFood

Food orders are not eligible for replacement due to the perishable nature of the items.

2. Conditions for Replacements:

You are eligible for a replacement if:

• The product delivered is damaged.
• The wrong product was delivered.The product is misplaced or incomplete in the order.

3. Replacement Process :

• If your product meets any of the conditions listed above, we will immediately issue a replacement through the vendor.
• The replacement process will begin as soon as the issue is verified, and you will be updated on the status of your replacement.

4. Refunds for Damaged or Incorrect Products:

If you do not wish to receive a replacement for a damaged, misplaced, or incorrect item, you can opt for a full refund. Refunds will be processed promptly once the request is confirmed.

5. How to Request a Replacement or Refund:

To request a replacement or refund, please follow these steps:

• Contact our customer service team via email, live chat.Provide details of the issue along with order information and any relevant photos (in case of damaged items).
• We will review your request and initiate the replacement or refund accordingly.

• Refund policy 

  If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 5 to 7 business days have passed since we’ve approved your return, please contact us at support@yanserv.com

• Return policy - 
  We have a 1 day return policy, which means you have 1 day after receiving your item to request a return. 
  To be eligible for a return, your items must be in the damaged condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  UNBOXING VIDEO IS A MUST TO REQUEST A REPLACEMENT
  To start a return, you can contact us at support@yanserv.com.

  Please note that returns will need to be sent to the following 

  C/O Y R Reddy, Desireddigaripalli, Agraharam, Piler, Chittoor- 517214, Andhra Pradesh
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. items sent back to us without first requesting a return will not be accepted.
  You can always contact us for any return questions - support@yanserv.com
  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 
  Exceptions / non-returnable items
  Certain types of items cannot be returned, like bulk orders.
  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, 
  make a separate purchase for the new item.

6. Contact Us for Assistance:

For any questions or concerns about replacements or refunds, please contact our support team:

Live Chat: Available on our website.