Welcome to www.yanserv.com We are committed to providing you with a seamless and transparent delivery experience for all orders placed through our platform. Below, you’ll find our shipping policy outlining how we handle order deliveries, timeframes, and live tracking features.
1. Order Fulfillment:
All orders placed on our platform are fulfilled by our registered vendors or restaurants. Once you place an order, we coordinate directly with the vendor/restaurant to ensure timely preparation and delivery.
2. Delivery Areas:
We currently offer delivery services in the following areas:[List of Areas/Regions/Cities] Orders outside these regions cannot be processed at this time.
3. Delivery Timeframes & Estimated Delivery Time:
Delivery timeframes may vary depending on the vendor/restaurant location, the complexity of the order, and the delivery address.Local Deliveries: Typically, deliveries within [local region] take between [1-2 hours].Out-of-Local Region: Deliveries outside our local region take approximately [4-5 hours].
Note: Please be aware that delivery times may be affected by traffic, weather conditions, or other unforeseen circumstances.
4. Live Order Tracking:
To enhance your experience, we provide live tracking for all orders. Once your order is confirmed and dispatched, you will receive a live tracking link via email or SMS that allows you to:Monitor the real-time location of your delivery.Receive updates about the estimated time of arrival (ETA).Contact the delivery driver if needed.Simply click on the link provided, and stay updated until your order arrives at your doorstep!
5. Delivery Fees:
Delivery charges may vary based on your location and the vendor/restaurant’s distance. The delivery fee will be calculated at checkout, and you will be informed of the total cost before confirming your order.
6. Order Processing Time:
Once your order is confirmed, the vendor/restaurant will begin preparing your order. The typical order preparation time varies between 15 - 45 minutes, depending on the complexity and size of the order.You will be notified once your order is out for delivery.
7. Failed Deliveries & Redelivery Attempts:
If our delivery partner is unable to deliver your order due to:Incorrect or incomplete address details.Customer unavailability to receive the order.Our delivery partner will attempt to contact you. If the delivery cannot be completed, you may incur additional fees for redelivery.
8. Order Modifications & Cancellation Modifications:
Once the order is confirmed, you may not be able to modify it. However, if the vendor/restaurant has not yet started preparing your order, we will do our best to accommodate any changes.
Cancellations: You may cancel your order before it's delivered . After this period, cancellation is not guaranteed as the vendor may have already started preparation. Cancellation fees may apply.9. Contact UsFor any questions or concerns regarding your delivery, feel free to reach out to our customer support team:
Live Chat: Available on our website.Thank you for choosing www.yanserv.com We are committed to ensuring a fast, reliable, and transparent delivery experience for all our customers. Enjoy your meal/product and feel free to track your order every step of the way!
